°COOLWAY SYSTEM
WINS ALLURE’S
BREAKTHROUGH
PRODUCT OF THE YEAR!

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FAQs

Product Questions

°Coolway™ BEAUTY "Auto Ship" Programs

Ordering, Return & Shipping

Product Questions

How is the °Coolway™ system different from other hair products?

  • °Coolway™ is the only system that locks moisture into your hair for days, and activates itfor amazing results instead of evaporating it with high heat. Leaving moisture in your hair prevents frizz for results that last longer and eliminate daily touchups, andgets your hair stronger, looking better and healthier.
  • Flat irons usually work at temperatures higher than 400°F. °Coolway™ allows you to style any hair type using temperatures under 299° which research proved bringsno damage!
  • °Coolway™ was clinically proven to strengthen hair by 300%, reduce hair breakage by 75%, and reduce frizz by 50%.
  • °Coolway™ adapts to the conditions of your hair by using a tool that identifies your ideal styling temperature automatically, so there is no guessing and no settings needed in styling your hair.
  • °Coolway™ provides professional results at a fraction of the cost, replacing many products needed to create all the Coolway benefits.
  • °Coolway™ saves you time by cutting your blow dry time and providing long lasting results for up to 7 days with no daily touch ups.

What results should I expect from using °Coolway™ and when?

You will see immediate results, as your hair will be shiny, soft, and well manageable, and then even better results build with continued use, such as strength and longer lasting results. After 5 uses, typically your styling results will last from wash to wash and will not revert back with humidity. For optimal results, it is recommended that you use °Coolway™ for a minimum of eight weeks.°Coolway™ results are not permanent and will gradually fade out of hair if not used (completely going back usually after 2 shampoo washes).

Since you are adding moisture to my hair, will my hair remain wet after treatment?

We are adding moisture to the inside of your hair, so at the end of the styling session, your hair will be dry to the touch, soft, and silky on the outside, and moist, healthy and strong on the inside.

How do I use °Coolway™? How Often? How long does it take?

You can use °Coolwayas often as once a day. However, after 5 uses your results will last for days, so you won’t have to use it every day. In fact, the more times you use it, the better it gets. Blow drying hair with°Coolway™ will be much faster than with other styling products and can take with several uses no more than half the time. Simply follow the instructions and directions that are provided on each product label. For further information, please see the How To section on our websitewww.coolwayhair.com.

Can I apply °Coolway™Transform™ and use a high heat flat iron?

While you could apply a high heat tool to hair that was treated with Transform™ Spray,you will not get the same positive effect you would get when applying low heat to your hair. A high heat flat iron dries your hair evaporating all the moisture, damaging it and preparing it to frizz quickly. The reason °Coolway™ exists is to prevent and avoid the use of high heat, dryness and damage, and not as a means to try to protect from its damage.

Can I apply the °Coolway™treatment with a blow dryer?

YES, blow drying temperatures are under 300°F, so you will get fast, smooth and shiny results when using °Coolway™ with your blow dryer. We created our own °Coolway™ Go PRO Ionic dryer that provides fast and great results with the °Coolway™ treatment with heat setting adapted to activate the moisture inside your hair without evaporating it.

How long will a supply of °Coolway™productslast?

Transform Spray was developed to last for 45-60 days of treatments for the AVERAGE USER.

Each 1 oz. tube of Boost™ Serum should last for 1 or 2 uses, depending on the length of hair and amount used. Boost is used to accelerate your positive results, so you can see immediate results on your first application.

Each 8 oz. tube of Boost™ or Therapy™ Serum should last for about 60 days if used once per week.

Individuals who use °Coolway™more often than twice per week, and/or use the product broadly may require additional supplies of product after a 30 day period. For this reason, products can be ordered individually by calling customer service at (800) 206-4535 or by ordering online.

Can I use other products or treatments in my hair after the °Coolway™treatment?

YES, you may use alternative styling products to best suit a newly repaired and straightened hair. Shine serums, root lifters or other styling products can be used with °Coolway. You can use them when you want. Regarding your shampoo, you canshampoo your hair as normal before or even after using °Coolway. It is recommended that you use a non-Sulfate shampoo that does not strip your hair, and keeps your results longer.

Are there any recommendations for choosing hair and styling products while using the °Coolway™ treatment?

We recommend using a non-Sulfate shampoo for optimum results. We also suggest that you eliminate the use of all harsh toxic compounds on your hair, such as long-term straightening products, as this can accelerate the deterioration of hair quality and increase damage to the hair fiber. For styling products, you can use your favorite styling products and still enjoy the benefits of Coolway.

Can °Coolway be used on pre-treated (relaxed, bleached) or color treated hair?

YES, °Coolway™ can be applied to all hair treated hair including highlighted, bleached, colored and also on hair that has had no history of chemical services (virgin hair).

Color - Hair can be colored anytime before or after the °Coolway™ treatment. You will be amazed to see your hair color look better when you use °Coolway™.

Bleach - °Coolway™ can benefit you, by making your hair stronger and lessening the effects of bleach on hair.
“Relaxer” - °Coolway™ can benefit you. We recommend reducing your use of relaxer treatments, or eliminating them altogether. Long term use of °Coolway™ allowed women that relaxed their hair to avoid the use of relaxers altogether.

If I am pregnant or breastfeeding can I safely have a °Coolway™ treatment?

YES, °Coolway™ is non-toxic, has no Formaldehyde, Lye, Thalates or Sulfates and is completely safe to use during pregnancy and while breastfeeding.

Are there any side effects with °Coolway™?

°Coolway™ is non-toxic has not shown to have any side effects. Of course, let us know if you develop any adverse reaction.

Has there been any research, testing and/or studies regarding °Coolway™?

Yes, an independent clinical laboratory study of °Coolway™ Transform™ and Boost™ Treatment done by a leading US bio-pharma lab demonstrated that after 8 uses (typical for a one month use), hair will be strengthened by 300%, hair breakage will be reduced by 75%, and frizz will be reduced by 50%. Asignificant increase in shine was demonstrated as well.

How long is the warranty and what does it cover?

°Coolway™ comes with a limited 1 year warranty on our AutoSense™Styler. See more details in our warranty section.

Which Ingredients are used in Boost and Transform?

°Coolway™ formulations use only the finest non-toxic ingredients. Here is a list of ingredients used in both products:

Aqueous Infusion of Anthemis nobilis (Chamomile) and Urtica dioica (Nettle), Rosa damascena flower distillate, Porphyra yezoensis (red algae) extract, Corn Ferment Filtrate, Silk Protein, Capric/Capryllic Triglyceride, Cetyl Alcohol, Glyceryl Stearate, Quaternium-70, Glycerine, Cetrimonium Chloride, Myristal Myristate, Myristyl Lactate, Tetradecyl Laurate, C12-15 Alkyl Benzoate, Quaternium-80, Stearyl Alcohol, Quaternium-18, Hydroxyethyl Cellulose, PEG-150 Distearate, Hydrolyzed Soy Protein, Hydrolyzed Corn Protein, Hydrolyzed Wheat Protein, Parfum, TEA, Potassium Sorbate, Phenyl Trimethicone, Cyclopentasiloxane, Dimethicone, Glyceryl Stearate, Silk Amino Acids, Castor Oil, Panthenol, Urtica dioica Extrac, tPolysorbate-20, Gluconolactone, Sodium Benzoate, Glycerine, Cannabis sativa (Hemp) Seed Oil, Potassium Sorbate, Simmondsia chinensis (Jojoba) Seed Oil, Chamomilla Recutita (Matricaria) Flower Extract, Citric Acid.

°Coolway™ Beauty "Auto Ship" Programs

What is the °Coolway™ Beauty Program?

As a valued customer, °Coolway™ is pleased to offer you the benefits of our Preferred Customer Beauty Program. This auto-ship program is designed to ensure you always get the products you want when you want it at special members pricing. As a member you will have access to exclusive product offerings, free trial samples and special pricing.

Do I have to join the Beauty Program?

Membership in the Preferred Customer Beauty Program is not mandatory. You can join at any time to take advantage of special member pricing, exclusive promotions, and the convenience of the Auto Ship program. The main offer on this website includes membership to one of the Preferred Customer Beauty Programs – Maintain or Therapy plans. For other special Coolway offers without the Beauty Autoship Program, call (800) 206-4535.

Can I change the date of my Auto Ship?

One of the great things about our Auto Ship program is the flexibility it provides our members. Members can contact us to change their billing date, re-order one or more products, and even adjust the frequency of their product shipments. Just call customer service at (800) 206-4535 or email us at cs@coolwayhair.com and we’ll take care of that for you.

Can I skip a month?

Absolutely! Just give us a call at (800) 206-4535 and we'll adjust your order to meet your needs.

How do I cancel the °Coolway™ Beauty Auto Ship Program?

Simply call our toll-free customer service number at (800) 206-4535 to cancel your membership.

What are the Coolway Preferred Customer Beauty Program Terms and Conditions?

As a valued customer, °Coolway™ is pleased to offer you the benefits of our Preferred Customer program and Plans. This auto-ship program is designed to ensure you always get the products you when you want it at special members pricing. As a member you will have access to exclusive product offerings, free trial samples and exclusive pricing.

  • Convenience – After your introductory 30-day period, you will enjoy the convenience of automatic, regular deliveries, and the ultimate in savings, members-only privileges and, and members-only prices. Call 800-206-4535 and we will sign you up. There is no set-up fee and you can cancel at any time.
  • Customization - As a Program member, you can always customize your hair care treatment regimen with the °Coolway™ hair care products that meet your unique hair care needs.
  • Flexibility - °Coolway™ is committed to ensuring you get what you want, when you want it. If you want to speed up or slow down the frequency of your shipments to meet your needs, just let us know.
  • Member Pricing - °Coolway™ Beauty Program members always pay exclusive reduced prices on °Coolway™products!
  • 100% Satisfaction Guarantee - We are so confident that you will enjoy the results of °Coolway™ that we offer to you our Coolway 30-Day Money Back Guarantee. If you are not completely delighted, you can return your °Coolway™ products within 30 days of receipt, even if the bottles are empty, and avoid further payments. Please call Customer Service at (800) 206-4535 to get return instructions and your RMA (return merchandise authorization) number. As a member of our Beauty Program, you are not required to continue.

Ordering, Return & Shipping

How do I place an order?

Ordering is easy, visit our website at www.coolwayhair.com or call us at (800) 206-4535.

How soon will you ship my order?

We do our best to ship products within 24-48 hours of receiving your order.

How long before my order arrives?

You should receive your order within 2-3 business weeks, longer if located outside the 48 contiguous United States in the following areas: AK, HI, U.S. Territories, and Canada.

What do you charge for shipping and processing?

For our starter kit, shipping and processing fee FREE per shipment for Standard Delivery. For most of our products, shipping and processing fee is $6.95 per shipment. Our beauty program members do not pay S&H for any shipment.

Do you ship internationally?

We only ship to US, Canada and to APO’s.

Will I be charged sales tax?

If you order is shipped to California, Delaware or Illinois, we are required to charge sales tax. If your order is being shipped to any other state, you will not be charged sales tax.

To which countries do you ship?

We ship anywhere within the United States, Canada and to APO's.

What name will show up on my credit card statement?

Coolway

What is your refund policy?

We are so confident that you will enjoy the results of °Coolway™ that we offer a 30-Day Risk Free Money Back Guarantee with all your shipments. If you are not completely delighted, you can return your °Coolway™ starter kit within 30 days of receipt, even if the bottles are empty, and get a full refund on your purchase price. As a member of our Beauty Program, you can cancel your shipments at any time and get your money back after 30 days of shipment.

  • Damaged Products - Product(s) damaged during shipping will be replaced at no charge. Save the package and all contents, and contact our Customer Service at (800) 206-4535 to request an RMA(Return Merchandise Authorization) number.
  • Shipping and Delivery Errors - Should you experience any problems with your order, please contact our Customer Service Department immediately, so that we may correct it in a timely matter.

What is an RMA (Return Merchandise Authorization) number?

The RMAnumber is used to correctly track your return package. It is important to include the RMA number in your package, as well as write it on the outside of your package, so that your return can be processed correctly.

What is your Beauty Program Cancellation Procedure?

Cancel at any time. Just call customer service at (800) 206-4535.

How do I return a product?

If you are not completely delighted with your °Coolway™ Starter Kit, you can return it within 30 days of receipt, even if the bottles are empty, and we will refund your full purchase price (less shipping & processing, if applicable). Please call Customer Service at (800) 206-4535for return instructions and to receive an RMA (Return Merchandise Authorization) number, so we can process your return. As a member of our Beauty Program, you are not required to continue. Cancel at any time.

Note - We will not process or refund packages marked "Return to Sender." Refunds will always be issued to the same card to which they were charged.

How long will it take to process a return?

From the time our warehouse receives your return, it generally takes 5 business days to process your refund. Please keep in mind that your bank will post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to your account can slightly vary depending on how quickly your bank recognizes and posts our refund. Please note that with some banks and credit card companies, it can take up to 30-60 days to reflect your credit. Your credit card will be refunded by "COOLWAY."

Payment Methods We Accept

We accept Visa, MasterCard, American Express, and Discover.

Contact Us

Please feel free to contact us at any time if we can ever be of assistance in any way:

For Customer Service questions, call (800) 206-4535 or e-mailat cs@coolwayhair.com.

Coolway Inc.

7C West State St.,

Hamel, Il. 62046

Please relay any questions you may have pertaining our above stated policies to our Customer Service Department via email by clicking here or by calling (800) 206-4535.

Copyright: 2012 Coolway Inc.

For Phone Orders: 1-800-206-4535

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Coolway
Copyright © 2012. All rights reserved.

Applicable taxes will be applied to orders from CA, DE, IL. Canadian orders will also be subject to the appropriate sales tax.

The full purchase of this product has a 30 day money-back guarantee.